FAQ – FREQUENTLY ASKED QUESTIONS

Many people have questions about how this program works and whether it is right for them. To help, we’ve answered many of the common questions we receive. If you have more questions, please feel free to email us at info [@] atlasautobrokers.com.

What type of car can I buy?

The choice of car is entirely up to you, with your budget being the only limit.

How can I make sure I get the exact car I want, including the model, color, and specific factory add-ons?

Great question! We understand that choosing your perfect car is important, down to the last detail. To help us find the exact vehicle you’re looking for, please visit our detailed configuration page where you can specify everything from the model, color, engine type, and any factory add-ons you desire. Once you fill out these details, we’ll do everything in our power to match your specifications and ensure your satisfaction with the purchase. If you have any questions about the options available or need assistance at any step, our dedicated team is here to help you!

Why do I need to provide detailed information about the car I want to purchase, and how does this process work?

Understanding every detail of your desired car is crucial to us because it ensures that you receive exactly what you expect. From the color and model to specific engine types and factory add-ons, these details help us identify the perfect match for you. We ask you to enter all this information on our detailed webpage. This comprehensive approach not only streamlines the process but also minimizes any discrepancies, ensuring you’re completely satisfied with your purchase. Our team is committed to going the extra mile for you, so rest assured, you’re in good hands!

How long does it typically take to purchase and receive the car I want?

We understand that receiving your new car is an exciting moment, and we strive to make it happen as swiftly as possible. The time frame for finding and acquiring your specific vehicle can vary, typically taking a few weeks, especially if it’s a highly sought-after model. Popular vehicles often appear at multiple auctions frequently; however, availability can fluctuate daily.

Please bear with us as we search diligently for your ideal car. Once we locate it, we’ll promptly send you all the relevant details, including images of the vehicle. In some cases, images may be the only visuals we can provide, especially if the car is located out-of-state or if onsite recording is restricted.

Your patience and trust in this process are greatly appreciated, and we are committed to keeping you informed every step of the way!

Can I be sure that the car I purchase will be roadworthy?

Ensuring that your used car is roadworthy is a top priority for us. We perform thorough inspections to assess each vehicle’s condition to the best of our abilities. At auctions, while we are restricted from performing detailed mechanical work, we utilize every available tool to evaluate the cars, including digital scanners where permitted. These scanners are professional tools used in automotive diagnostics.

Please note, however, that while we strive for accuracy, the nature of buying at auctions means that our assessments are based on visual inspections and limited diagnostics. We cannot guarantee perfection in every case, but we commit to transparency about each vehicle’s condition. Rest assured, we are dedicated to providing you with as much reliable information as possible to make an informed decision.

What if the auction is out of my state?

Great question! We’re equipped to handle purchases from auctions across the country, not just in our home state of Georgia. If your chosen vehicle is located out of state, we can arrange for it to be shipped to a local facility for your convenience. All necessary documents can be securely handled, ensuring a smooth and straightforward process for you.

We strive to make every step of the purchasing process as easy and transparent as possible, no matter where your perfect car is found. Our team is here to assist you every step of the way, ensuring that you feel supported and informed.

What happens if there is an issue with the car after purchase?

Understanding that the cars we purchase are used, it is possible for issues to arise that were not detectable during our initial assessments. We employ the latest digital scanners during our inspections, but some problems may only become apparent after the car has been in use for a while.

Fortunately, many of the auctions we work with offer an arbitration process. If a problem is discovered post-purchase, the auction house can conduct a more in-depth diagnosis to identify and address any issues, ensuring the vehicle is solid and sound. Should such a situation occur, the costs for this additional diagnosis are typically covered by the initial funds held at the time of purchase.

We are committed to transparency and your satisfaction, so we make every effort to resolve any concerns swiftly and effectively.

How do you ensure that I don't purchase a 'lemon' or a car with numerous hidden problems?

We understand the concerns about purchasing a used car and the possibility of getting a ‘lemon.’ To mitigate this risk, we highly recommend utilizing the arbitration process available at many auctions. This service involves a thorough re-inspection of the vehicle, giving us and you additional assurance about its condition before finalizing the purchase.

Please be aware that while arbitration significantly reduces the risk of issues, no process can guarantee a vehicle’s performance until it has been driven extensively. However, our rigorous inspection protocols and the optional arbitration are designed to maximize your satisfaction and minimize potential problems.

We are committed to transparency and your peace of mind, making every effort to guide you through purchasing a reliable and well-vetted vehicle.

How do I pay for my vehicle?

Paying for your vehicle is straightforward and secure. Once we discuss your preferences and budget, we’ll provide you with detailed wire transfer information. This allows you to send the payment directly to our designated bank account, which is exclusively used for vehicle purchases.

Your funds will be safely held in this account until we secure your chosen vehicle. The purchase amount will then be deducted from your balance. This process ensures that your payment is directly linked to the vehicle acquisition, maintaining transparency and security throughout the transaction.

How long will it take to receive my vehicle after purchase?

Receiving your vehicle promptly is our priority. Typically, if you are located in Georgia and the auction occurs locally, the process moves quickly. All accounts are settled after business hours on the day of the auction. By the following morning, we usually have picked up the vehicle.

We also offer a complimentary detailing service for every car, and if you’ve requested additional services such as an oil change, these are completed promptly. As a result, your vehicle is generally ready and in your hands within 72 hours of purchase.

We make every effort to ensure a swift and smooth transition so you can enjoy your new car as soon as possible. Should you have any specific questions or requirements, please let us know, and we will do our best to accommodate your needs.

Will a mechanic inspect my vehicle before I pick it up?

Absolutely! Ensuring your vehicle is in top condition before you receive it is crucial to us. Immediately after winning an auction, we conduct a preliminary check, which includes inspecting all fluids and verifying that essential functions are in proper working order.

As we drive the vehicle for the first time, we carefully monitor its performance, observe the gauges, and listen for any unusual sounds. This initial test drive helps us identify any potential issues early on. If we detect anything concerning, we immediately pull over and arrange for the vehicle to be towed to one of our trusted third-party mechanics for a thorough inspection and any necessary repairs.

Our commitment is to provide you with a reliable, road-ready vehicle. You can be confident that your car has been scrutinized by professionals dedicated to your safety and satisfaction.

What happens if you can't find the specific car I'm looking for at auction?

If we are unable to locate the specific car you’re looking for at auction, rest assured, we will continue our search. We understand how important it is to find not just any vehicle but the right one for you. Our team constantly monitors upcoming auctions and maintains relationships with a network of sellers to widen our search capabilities.

In the event your desired car isn’t found immediately, we’ll keep you updated on our progress and may suggest similar alternatives that meet your requirements and preferences. We are committed to working tirelessly until we find the perfect match for you, and we appreciate your patience throughout this process.

What will be my final cost when purchasing a vehicle through your service?

Understanding the final cost of your vehicle is crucial, and we aim to make this as transparent as possible. The total price you pay includes the auction purchase price plus associated auction fees. These fees vary by auction house but are fixed and fully disclosed ahead of time. Typically, auction fees can start at $295 and increase based on the final bid price of the vehicle.

In addition to auction fees, our service fee is a flat rate of $300. This is the only fee charged by Atlas Auto Brokers; we don’t add any hidden costs. We discuss all these details with you before you wire any money, ensuring you have a complete breakdown of the costs involved. This way, you can make an informed decision without any surprises.

Can I purchase a warranty for the vehicle I buy from Atlas Auto Brokers?

Absolutely, you can add a warranty to your vehicle purchase to give you extra peace of mind. However, please note that Atlas Auto Brokers does not directly offer warranties. We recommend obtaining a warranty through a third-party provider. We can guide you in choosing a reputable warranty provider and assist with the necessary arrangements as part of our commitment to ensuring your complete satisfaction with your vehicle. Please let us know if you’re interested in this option, and we will provide you with all the details you need to make an informed decision.

We aim to make your car-buying experience both enjoyable and rewarding, helping you find the perfect vehicle at a price often well below retail. Start your journey towards finding your ideal car by calling us today. We’re here to assist you every step of the way!

Call the number below to begin your seamless car-buying journey with us today!

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